Patient FAQ

No appointment is needed at most WCMI clinics. Please arrive at least 30 minutes before closing. Our Uptown clinic in Saanich requires appointments Monday to Friday and offers walk-in X-rays on Saturdays.

Request an appointment online, call our central booking line, or fax your requisition. Use the 'Book an ultrasound' button to get started.

Yes. We accept requisitions from any facility.

Yes. Please let us know when booking your appointment, and we’ll do our best to accommodate your request.

Please provide at least 24 hours’ notice if you need to change your appointment. A $75 fee may apply to missed appointments. Use the cancellation or rescheduling link to let us know.

Please have your imaging requisition and valid health card available. We accept requisitions from other healthcare facilities. Both must be received before your exam. MSP-covered services are covered with a valid health card.

Please arrive 15 minutes before a scheduled appointment. If you're late we may need to reschedule.

Children may not accompany you during your exam, and they can't be left unattended in the waiting room. Please arrange child care before your visit.

Yes. One guest may join you briefly once the diagnostic portion of your ultrasound is complete.

To protect patient privacy, photography, video recording and video calls are not permitted inside our clinics.

Results, including your baby’s sex, are not provided during the appointment. Your healthcare provider will review your results with you.

WCMI is a low-scent environment. Please avoid perfumes and scented products.

Some exams need preparation (for example, fasting or a full bladder for certain ultrasounds). See the exam preparation guides for ultrasound, X-ray, mammography and MRI.

A radiologist reviews your images and prepares a report. Reports are typically sent to your referring healthcare provider within 2–3 business days. Your healthcare provider will review the results with you.

Yes. Visit any WCMI clinic with valid photo identification. Our reception team will assist you with completing a records request. Fees: $10 per report, $40 for images on a USB flash drive. For questions about your imaging findings or next steps, contact the healthcare provider who requested your exam.

Screening mammography is offered within the BC Screening Mammography Program guidelines at our Fort Street clinic: 1990 Fort Street, Unit #305, Victoria. Phone 250-952-4232.

Diagnostic mammography is available at East Broadway (Vancouver) and Scott Road (Surrey).

Please let us know about any mobility or accessibility needs when booking your appointment. Our clinics do not have patient lift equipment, so if you require physical assistance during your visit, please arrange for a support person to accompany you.